WHSmith shuts down Funky Pigeon site and suspends orders after cyberattack

“As soon as we discovered the incident last Thursday, we launched a forensic investigation by external experts”
// Orders from WHSmith subsidiary Funky Pigeon have been suspended after it fell victim to a cyberattack
// According to the retailer, customers’ payment data, including bank account or credit card details, were not put at risk

WHSmith has revealed that its online greeting card company Funky Pigeon suffered a cybersecurity incident last week.

The stationery chain said orders on the Funky Pigeon website were temporarily suspended and systems were offline due to the attack that took place on April 14.

Although he assured shoppers that customers’ payment details, including bank account or credit card details, were not put at risk.

WHSmith said it would investigate the extent to which personal data, “in particular names, addresses, email addresses and personalized card and gift designs”, was accessed.


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He said: “As soon as we discovered the incident last Thursday, we launched a forensic investigation by external experts to understand the incident and determine if there was any impact on customer data. “

A Funky Pigeon blog post said: “We would like to sincerely apologize to our customers for any concern or disruption this may cause, and reassure them that our teams are working around the clock to investigate and resolve this incident.

The company said it was currently unable to fulfill orders as it worked with external IT specialists to investigate the incident and restore services.

The retailer added that every buyer in the past 12 months will also be contacted to be notified of the issues.

WHSmith said the incident would not have a material impact on its financial position, before releasing its results later this month.

The news comes just two weeks after The Works was forced to close some of its stores and halt stock deliveries after it was also the target of a cyberattack.

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Amanda J. Marsh