The Pega Blog: Our best articles of 2021

We’ve rounded up our top 10 blog posts of 2021! See how organizations around the world are using our AI-powered solutions to reduce business complexity. Check out these articles to find out how real time decision, low-code application development, and intelligent process automation create value and improve the customer experience.

1. Meet Pega: what we do and why we are different
   Doing business today is incredibly complicated. We crush the complexity that stands in your way. And do it with the technology that defines the software industry. Find out what inspires us every day.
3. Top 5 customer service agent frustrations and how to fix them
   Customer service agents are the direct link between a customer and a business, so celebrating their work and fostering their success is important. We researched the main challenges for customer service agents as well as solutions to support and empower them.
5. What is real-time decision making? 5 key information
   Based on a global survey by Pega, learn how business leaders view real time and use it to influence their customer experiences.
7. 5 cutting-edge technologies that are shaping the business landscape of tomorrow
   Pega surveyed more than 1,300 world leaders on the impact of five distinct technology trends on businesses over the next five years. Read our survey takeaways, then watch our webinar for more perspective.
9. How Autonomous Customer Service Will Shape the Future
   Companies use AI-based solutions to support and strengthen the client-agent relationship. This hybrid approach enables agents to deliver personalized service and empathy throughout the customer journey.
11. PegaWorld iNspire 2021: The innovative ideas and amazing technology you need to crush complexity
    At Pegaworld iNspire 2021, leaders around the world explained how their organizations are crushing complexity and transforming for tomorrow. Read the recap and then watch the reruns.
13. How low code eliminates technical debt
    Legacy technologies can slow down your business, impact your customer experiences, and put you at risk for security. Low-code platforms help you reduce technical debt, allowing you to keep up with changing expectations of users and architectures.
15. Go behind the scenes: how the Pega brand is evolving
    For three decades, we have lived our values ​​in what we say and do. So where do we go from here? We reduce complexity with the power of Pega – and do things you never thought possible.
17. PegaWorld iNspire 2021: See How Our Partner Ecosystem Is Helping Customers Achieve Incredible Results
    Our partners team up with customers to solve their toughest business challenges every day. Whether it’s migrating to the cloud, making a digital transformation, or scaling an existing project, our world-class ecosystem of partners will help you plan for success and then meet expectations.
19. 5 reasons Pega is a great place to work
    We’ve spoken to hundreds of people to find out why they love working at Pega. Here are the top five reasons. #LifeAtPega

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Pegasystems Inc. published this content on December 21, 2021 and is solely responsible for the information it contains. Distributed by Public, unedited and unmodified, on December 21, 2021 06:29:05 PM UTC.