Call Center AI Market Report 2022 Global Size, Share, Top
Call Center AI Market
Business Research Firm’s Global Call Center AI Market Report Identifies Rising Demand for AI-Based Intelligent Virtual Assistants and Chatbots Drive Call Center AI Market Growth calls. Intelligent virtual assistants and AI-powered chatbots provide enhanced customer support services that bring immense opportunities and better communications to customers. The Covid-19 outbreak has led to an exponential increase in call volumes to customer service centers across geographies and industries. To provide callers with first contact resolution, contact centers have implemented automation techniques such as chatbots, artificial intelligence and natural language processing. They also map experiences and help customers implement them to reduce calls, emails and chats.
The global call center AI market size is expected to grow from $1.42 billion in 2021 to $1.78 billion in 2022 at a compound annual growth rate (CAGR) of 25.0% . The call center AI market is expected to reach $4.36 billion in 2026 with a CAGR of 25.1%.
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North America was the largest region in the call center AI market in 2021. Asia-Pacific is expected to be the fastest growing region during the forecast period. Regions covered in the Call Center Artificial Intelligence market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America , the Middle East and Africa.
Key Players in Call Center AI Market are Artificial Solutions International AB, IBM Corporation, Microsoft Corporation, Oracle Corporation, Amazon Web Services, SAP, Google, Avaya, NICE inContact, Nuance Communications Inc., Zendesk, EdgeVerve Systems, Pypestream, Avaamo, and Jio Haptik Technologies Ltd.
The Global Call Center AI Market is Segmented –
1) By Component: IT Platforms, Solutions, Services
2) By type of deployment: cloud, on-premises
3) By vertical: Banking, Financial Services and Insurance (BFSI), Retail and e-Commerce, Telecommunications, Healthcare, Media and Entertainment, Travel and Hospitality, Other
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Content of the Call Center AI Market report includes
2. Characteristics of the Call Center AI Market
3. Call Center AI Market Trends and Strategies
4. Impact of COVID-19 on call center AI
5. Call Center AI Market Size and Growth
26. Africa Call Center AI Market
27. Call Center AI Market Competitive Landscape and Company Profiles
28. Call Center AI Pipeline Analysis
29. Key mergers and acquisitions in the call center AI market
30. Call Center AI Market Future Outlook and Potential Analysis
This report covers market trends and dynamics of the Call Center AI Market in major countries – Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, United Kingdom United and United States. The report also includes consumer surveys and various future opportunities for the market.
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