Accusations of missing funds at offshore poker site America’s Cardroom

Reports began surfacing on Monday that offshore players online poker to place Games room of the Americas (ACR) had thousands of dollars withdrawn from their accounts.

The first reports came from Poker Fraud Alert with a player reporting an incident on March 13. He said someone had hacked into his account with almost $9,000 got out. The player said he received an email informing him of the withdrawal which he never authorized.

After attempts to get help from ACR security were unsuccessful, the player took to Twitter to detail the situation.

“There may be some potentially very shady things (going on) on the site,” the user alleged. “I know that everyone I tag in this post has nothing to do with this situation. I’m just trying to spread the word so it doesn’t happen to others. I personally know that I’m not the only person it happened to RCA over the past few months. »

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Disappearing funds

ACR is an offshore site based in Costa Rica which offers online poker and other forms of online games to players in the United States. However, the site is not regulated in any legal US market.

The player who initially brought the situation to light said he received an email just two to three minutes before the withdrawal. However, the user had to click on these links to authorize the withdrawal, which he says he did not do.

The player reported that no one else has logged into his email account and he has not reset or changed his ACR the password.

The player was frustrated that the ACR Security only locked his account and asked him to reset his password. Poker Fraud Alert owner Todd Wittelles later reported that the player’s account was credited on $9,000 after the site made the violation public.

Witteles speculated that the breach could have come from someone inside the company.

“I find it highly unlikely that the ACR credited this guy on $8,800 out of their own pocket if the ‘breach’ was due to their own failure to keep their account or computer secure!” he noted on the site’s forums. “It appears security has discovered that it was actually an inside job (“violation incident”), so they sent the guy his money back.”

Others report similar incidents

It is unclear, however, if the incident was the result of someone inside the company. After the first incident, Witteles said he received reports from other players offering similar stories.

“All involve sums of $9,000 for $20,000except for one weird situation where a guy dropped off $247 and it was quickly taken down and stolen,” he noted. “Surprisingly, they didn’t touch the original $68 he had in the account before the deposit.

“All have very similar circumstances – no password change, no email breach and no signs that anything is wrong. Suddenly a withdrawal is made via Bitcoinand they have no more money.

In some of these cases, the site refunded the funds to players’ accounts. Others had not yet received the returned funds. Witteles posted his concerns on Twitter to let others know of the issues.

Some players have replied to Witteles that they have encountered similar issues. Others reported that they withdrew their funds when the accusations surfaced. Some users have asked why the company does not use two-factor authorization for withdrawals.

No comment yet from CAB

As of Tuesday, the CAB had not officially commented on the situation. Company CEO Phil Nagy also had not commented on the accusations.

USPoker emailed the company for comment on the alleged security breaches, but has yet to receive a response. If the company responds, USPoker will update this story with comments from ACR officials.

“There’s something going on here,” Witteles noted during the site’s latest incident at Poker Fraud Alert. “I do not believe management is involved. My theory is that one or more rogue employees have a way of gaining access to accounts without having to know the password – or, alternatively, can see the passwords somehow.

This isn’t the first time players have complained about security or gameplay issues at ACR. In 2020several players have complained about various technical issues with the maps on the site.

Some could not see river cards while other players never received cards during a tournament. Other complaints included:

  • Receiving a single card in Texas Hold’em.
  • A hand labeled “mischief” – a rarity in online poker.
  • Incorrect pot splits reward a losing player in Seven Card Stud Hi/Lo.
  • Bots and players without screen names.
  • Random tournament suspensions.

Online poker legalized in the United States

The last situation highlights the importance of playing in a legal and regulated environment. In the United States, poker and online gambling are regulated state by state.

In the United States, legalized online poker is currently underway in five states, including:

West Virginia and Connecticut have also legalized online poker, but have yet to see any companies enter the market. Many players hope that 2022 will be the year when interstate pacts allow states to join forces for shared liquidity. This would lead to larger player and prize pools.

Amanda J. Marsh